Product Satisfaction and Returns Policy
Your items are non-refundable except in special circumstances where you are dissatisfied with our product or service in line with the Fair Trade Practices Act.
If you are dissatisfied with your produce take a photo and contact us by phone or email within 24 hours of receipt of your produce so we can discuss an appropriate resolution with you. Due to the logistical difficulties of returning fresh produce, we prefer to offer replacement or seek an alternative solution where possible.
We also like to know if you are enjoying your produce and why. We value your feedback on all aspects of our social enterprise – this is how we grow as a community. Give feedback now!
Food Connect encourages forward subscriptions to ensure a stable market for our farmers. This assists us to plan ahead and coordinate seasonal harvests.
You can cancel or postpone your subscription by logging into your account and going to 'Manage my Subscription'.
Gift Cards / Store Credit
Our previous website allowed you to store credit in the system which you could draw down on to purchase goods. This system has been replaced by the use of Gift Cards.
Provided there is still a balance remaining on the card, you can continue to use your Gift Card code to purchase goods. You can check the balance by using the link provided in the gift card email.
Gift Cards are not transferrable.
Food Connect respects the confidentiality of our customers. Appropriate measures have been taken to ensure that your personal information is respected and kept confidential at all times. Any personal information collected from you is used solely for the purpose of Food Connect services and is never shared with mailing lists, advertisers or other third parties. No credit card numbers are stored in our system and our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe and secure at all times.
The Food Connect name and website (foodconnect.com.au), including its sub-domains, copyright material, trademarks and registered trademarks, is the property of Food Connect Pty Ltd. This property may only be used for the purposes of browsing the Food Connect website and acquiring produce through Food Connect.
Food Connect reserves the right to change our website, policies and conditions at any time. While we endeavour to to keep the information on this site accurate and up to date, we will not be liable for any economic loss, inconvenience or damages arising from the use of this site.
This website contains links to other sites to provide useful, topical information to our subscribers. Food Connect is not responsible for the content, accuracy or privacy policies of these external sites. The provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website.
By using this website service you agree to these terms and conditions of website use.