FAQ's - COVID-19 & your local food system

We are in this together, and we're doing all we can to take care of as many of you as possible.

Can I still pick up from my City Cousin?

Yes you can, we request that you follow these guidelines:

How safe is your food?

Knowing that it’s likely to be on customers’ minds, we wanted to share the extra precautions we’re taking to protect you and our teams. Coronavirus is not considered a food safety issue by the Food Standards Australia. As a home and community delivery business, our main focus is on limiting the risk of spreading the virus through human contact.

With all future deliveries, your driver will assume you are not at home, and leave your veg box in a safe place. They will only knock on the door if specified in your delivery instructions – and in this case, they will stay the recommended two metres away from you.

Please help us with this by leaving any recycling where we can pick it up without human contact. We already maintain very high standards of hygiene – but our teams is going above and beyond, as an extra precaution.

We'll continue to monitor the situation, and will react quickly to protect our customers and our teams. In the meanwhile, we hope getting your Food Connect orders delivered is especially helpful in these circumstances.